Job Type: Full-Time
Reports to: Director of Implementation
Location: Madison, WI
National Decision Support Company (NDSC) is seeking an individual to join the implementation team to manage project delivery to customers. You will work with customers to help install our software and ensure their on-going success. The successful candidate will need to demonstrate a willingness and ability to work in a fluid, close-knit team environment, where tasks could be outside of the core function. This position will provide the successful candidate with personal development opportunities in a rapidly growing company with disruptive technology.
Principal Responsibilities:
- Establish and maintain strong relationships with customers
- Work with customers to develop and manage their implementation plan and timeline
- Customize product configuration/set up to meet the needs of the customer
- Identify and resolve issues that arise throughout the implementation
- Work closely with other areas including product development and sales to ensure customer needs are met Work with the implementation team to continue to improve implementation tools and process
Minimum Qualifications
- Bachelor’s degree or greater
- History of academic and professional success
- Strong project management skills
- Strong customer service skills and background
- Excellent verbal, written, interpersonal and presentation skills
- Detail oriented
Preferred Qualifications
- 2+ years of project management experience; with demonstrated ability to manage complex, multidisciplinary projects
- 2+ years of healthcare IT experience
- Proficiency with Microsoft Excel